Table of Contents
- Our Promise to Canadians
- Your Data and Privacy
- Your Data and Security
- Personalization and Filter Bubbles
- What is a Browser Cookie
- Managing Your Browser Cookies
- Contact information
Our Promise to Canadians
As a company doing business in Canada, Entrepôt Auto Durocher connects with citizens and reflects the diversity of communities from coast to coast.
This relationship is digitally manifested through a data exchange between you (the user) and us (the company). Data is carefully managed to provide Canadians with a secure and engaging experience when sharing information with us.
To maintain the trust between you and us, Entrepôt Auto Durocher commits to:
- Be transparent with you about the data collected and how it is used;
- Protect data concerning you;
- Enable secure browsing on its digital products.
We have implemented measures to protect the personal information we collect in accordance with the Personal Information Protection Act and our Privacy and Personal Information Protection Policy, such as password encryption and the use of secure communications (HTTPS) for any communication containing personal information.
What is the Use of Your Data?
The collected data is analyzed to develop products and content that match your preferences and interests. These data are used to optimize and improve digital products and enhance your usage. They may also be used to recommend content based on your interests.
"In other words: we want to know what interests you, not who you are."
Entrepôt Auto Durocher's Presence on Third-Party Platforms
Our company is present on various third-party platforms, such as social media. When you interact with us on these platforms or use your social media credentials to connect to our services, their policies and terms of use apply, and we invite you to read them.
We may use information you provide to us on third-party platforms, as well as limited information from your social media accounts (if you choose to share this information using your social media credentials to connect to our services), to interact with you and answer your questions, as well as for fine audience understanding and reporting.
Your Data and Privacy
On the Internet, every interaction with a digital product generates data. Thus, when you visit a page on https://www.autodurocher.com, you generate data. Through your choices and actions, Entrepôt Auto Durocher can transmit the necessary information to your device to display the requested content.
This data exchange is the basis of the Internet's functioning. Without this exchange, there is no network, hence no Internet.
For example, some data, like your IP address, are essential for us to know where to send the requested information. This is very similar to the physical world. When you request that a letter or package be delivered to your home, you must provide your postal address; otherwise, the sender will not know where to send it. It's the same on the Internet; without a destination address, no data can be sent to you.
What Data Do We Collect?
We group the data we collect into three main categories:
Your Actions on Our Products (Analytical Data)
For example:
- The pages of our website that you visit;
- Your interactions with our web pages (elements you click on, etc.);
- The written content you consult;
- The video content you watch;
Your Context When Browsing Our Products (Analytical Data)
For example:
- Your geographical location — derived from your IP address or provided by your mobile device's GPS — when you consult our content;
- The type of device and web browser you use;
- Your IP address and data contained in Entrepôt Auto Durocher's and its partners' browser cookies;
- The time of day when you interact with us.
How Do We Use The Data?
The preferences and needs of Canadians are varied. The collected data are analyzed to allow us to develop products and services that match your preferences.
Analytical Data (Your Actions, Your Context)
Analytical data are obtained when you use our websites. The data we analyze in terms of content viewed and viewing methods can be used, among other things, to:
- Determine the performance of our various products;
- Analyze your behaviors to reduce friction points on our products;
- Present relevant content through our content recommendation engines;
- Offer you targeted advertising.
Actions taken on our products cannot be linked to an individual. Analytical data are anonymized to prevent the identification of a given individual.
Advertising Targeting
The collected data are also used to present you with advertisements that match your interests. They allow us to group the profiles of our product users into audience segments sharing common interests.
For example, if we notice that a group of people has a marked interest in cars, we can present this audience segment with content or advertising about cars. Subsequently, we will be able to assess the number of people in this segment who have seen the advertisement or content, without personally identifying them.
Advertising targeting data are anonymized to prevent the identification of a given individual. Actions taken on our products cannot be linked to an individual.
If you do not want us to use advertising targeting to present you with advertisements based on your interests, you can disable this feature by disabling advertising targeting browser cookies in your browser.
Visitthis section to learn more about managing data concerning you.
How Do We Ensure the Protection of Your Privacy?
Your data are always protected. We implement strict measures to protect the personal data you give us access to. These measures comply with privacy legislation and Entrepôt Auto Durocher's standards on the subject.
Data Anonymization
Analytical data are anonymized to prevent the identification of a given individual. Actions taken on our products cannot be linked to an individual. Data anonymization involves modifying the content or structure of these data to make it very difficult or impossible to "re-identify" individuals.
Secure Connections
Entrepôt Auto Durocher encrypts all communication containing personal information. This means that transmitted data are encoded to guarantee their confidentiality during the data exchange between your devices and Entrepôt Auto Durocher's various products and services.
Security Audits
Furthermore, your data are stored on protected and monitored infrastructures to detect and prevent leaks or intrusion attempts. We regularly conduct checks to ensure the robustness of these measures.
Is The Data Transmitted to Third Parties?
The data you give access to Entrepôt Auto Durocher may be transmitted to third parties in certain specific contexts. Entrepôt Auto Durocher ensures that data transfer is done securely.
Collected data are used for no other purpose than those authorized by Entrepôt Auto Durocher.
Analytical Data (Your Actions, Your Context)
Entrepôt Auto Durocher may use partner services to facilitate data analysis. In such a case, we ensure that partners follow strict data protection rules equivalent to those of Entrepôt Auto Durocher.
Your Data and Security
Protecting Your Data
The data you choose to disclose, the people to whom you disclose it, and your reasons for doing so form the basis of protecting your privacy and rights. If you do not want us to know your IP address, you should refrain from visiting Entrepôt Auto Durocher's website.
If you do not want us to collect personal data about you, you should not register on Entrepôt Auto Durocher's website or log in.
If you want access to our site that allows displaying local, personalized, or more relevant content for you, we need information to identify you.
How Does Entrepôt Auto Durocher Protect the Information You Provide
The personal information we collect is protected in accordance with the Canadian Personal Information Protection Act and Entrepôt Auto Durocher's Privacy and Personal Information Protection Policy.
We will only use them for the purposes agreed upon when you transmitted them to us. If we wish to use your information for another purpose, we will first seek your consent.
Personalization and Filter Bubbles
Personalization Without Polarization
As a company operating in Canada, we aim to foster a sense of national belonging and greater social cohesion by creating a platform:
- With content tailored to Canadians;
- To showcase and uphold our values.
Use of Algorithms by Entrepôt Auto Durocher
We sometimes use algorithms to personalize your online browsing. Our algorithms do not replace the competent people who design the range of content you consult on our website. Algorithms are, however, the basis for some tools like the most popular content according to your region or widgets related to time or weather.
What is a Browser Cookie? How Do We Use Them?
What is a Browser Cookie?
A browser cookie is a small text file placed on your browsing device that saves data about your internet habits. For example, a browser cookie may contain a unique number assigned to you. This number allows your browser to be recognized without being able to establish your identity.
How Browser Cookies Work
When you visit a web page that uses cookies, a cookie is saved by your browser on your device. When you return to that site, the cookie recognizes you through your unique identification number. Cookies are the cornerstone of your browser's memory.
Over the years, the internet has evolved, and so have cookies. Cookies now remember items you had placed in your shopping cart on e-commerce sites or your preferences. Cookies also allow for automatic session login on websites you frequent or resuming a video where you had interrupted it.
Use of Cookies by Entrepôt Auto Durocher
Every time you interact with Entrepôt Auto Durocher online, you generate data, and we send you data. These fundamental data exchanges are the very basis of the internet's functioning. Without information exchange, there is no internet.
Cookies can tell us:
- Which Entrepôt Auto Durocher digital properties you frequent (websites or apps) and how often;
- What text, video, and audio content you read, watch, or listen to;
- Your browsing habits on our site (the links you click on and the content you share);
- Where you are located;
- The type of device or browser you use;
- Your IP address.
The data you thus choose to communicate to us help us design better digital products and focus on what interests you.
The vast majority of data you thus create do not allow us to identify you. And when you really need to identify yourself to log into our site or an app, we think it's important that you understand how we use this data.
Managing Your Browser Cookies
Managing Your Online Experience Through Cookie Management
Your data is valuable, and we believe it's up to you to decide what you want to share with us. You can use the links below to enable or disable some of our cookies. However, cookies essential for the proper functioning of our digital products cannot be disabled.
Before downloading cookie-blocking software, you should know that these tools will prevent some Entrepôt Auto Durocher products from functioning as intended or even from working at all. If you block browser cookies, audio or video content may not display, and you may block certain functions, such as location, searches, registration, login, and commenting.
If you still decide to use cookie-blocking software, we ask that you please include Chartbeat, Google, Viafoura, and comScore (ScoreCard Research Beacon) in the list of authorized cookies so that we can continue to receive a minimum amount of information about how you use our website.
We invite you to learn more about how your data helps us improve our content and products.
Disabling Cookies
Most browsers allow you to manage the cookies stored on your computer. Please consult the instructions for disabling cookies on your device through your browser.
Visit the page corresponding to the browser you use to learn more:
If your browser is not on the list, we invite you to visit its website.
Updates
The list of browser cookies presented on this page is subject to change. As our products are constantly evolving, new browser cookies may be added to this list, or some cookies may be removed. We ask that you visit this section periodically to stay up to date.
Strictly Necessary Cookies
These cookies are essential for the functioning of our personalized services. For example, if you have an account on our website and want to write comments on our pages, our system needs to use a cookie to recognize you.
| Cookie Name | File Name | Description |
|---|---|---|
| Browser Cookie Notification | fcc_notification_vie_privee | Disables the display of browser cookie notifications across all visited pages. |
| Session Cookie | phpsessid | Enables our platforms. |
| Security Cookie | AEC | Used by Google to ensure that requests made in a session come from the user and not from another website. |
| Google Recaptcha | _GRECAPTCHA | Enables the recaptcha feature on forms to protect them from spam. |
Functionality and Personalization Cookies
These cookies are necessary for the use of specific functions. Some, for example, record the region in which you live so that we can provide you with more local content when you visit our site. If you do not want to use this feature, you do not need the corresponding cookie.
| Cookie Name | File Name | Description |
|---|---|---|
| Tawk.to | twk_uuid_* TawkConnectionTime twk_idm_key |
Enables the live chat feature on our website. |
| Witty Optimization | AFGeoloc DestinationAF LastVisitAF SessionAF |
Adapts our website according to the visitor to offer an optimal browsing experience. |
Performance Cookies
Performance cookies collect information on how users navigate our websites. The data is used to study and improve the features of our products.
| Cookie Name | File Name | Description |
|---|---|---|
| Google Analytics | t_ga* _gid _gac_* __utm* _gat_UA |
Allows us to understand the performance of our various contents and understand the behaviors of our users. |
| Google Tag Manager / Conversion Linker | _gcl_dc _gcl_aw _gcl_au |
Allows us to understand the performance of our various contents and understand the behaviors of our users. |
| Microsoft Clarity | MUID MR ANONCHK CLID SM _clck _clsk |
Allows us to understand the performance of our various contents and understand the behaviors of our users. |
| Callrail | calltrk_landing calltrk_referrer calltrk_session_id |
Allows us to track calls to understand the performance of our various contents and understand the behaviors of our users. |
Targeting Cookies
Targeting cookies collect information about your content consumption habits so that we can offer you personalized and tailored ads. You need these cookies to see personalized pages or ads more likely to interest you, or to not constantly see the same content.
| Cookie Name | File Name | Description |
|---|---|---|
| Google Ad Manager | __gads ged_playlist_activity googleadservingtest __gpi 1P_JAR |
Allows targeted advertising. Google Ad Manager adheres to the self-regulatory principles of online behavioral advertising set forth by the Digital Advertising Alliance of Canada. Click on the following links to: |
| Google Analytics & Google Tag Manager | ssm_au_c NID OTZ |
Allows us to analyze the behaviors of our users and offer them targeted advertising. |
| Bing Ads | SRM_B SRM_I |
Allows us to analyze the behaviors of our users and offer them targeted advertising. |
| Youtube | YSC VISITOR_INFO1_LIVE CONSENT |
Allows us to analyze the behaviors of our users and offer them targeted advertising. |
Contact information
If you have any questions or requests regarding this policy, you can contact us :
Marie-Claude Durocher514-444-9552
[email protected]
12000 rue de l'avenir
Mirabel
qc
ACCEPTANCE OF THE PRIVACY POLICY
Thank you for visiting www.autodurocher.com (the “Website”), provided to you by Entrepôt Auto Durocher (“We”). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.
This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect the personal information of our customers and Website users (“you“), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. We do not knowingly collect personal information directly from children under the age of 13; the Website is for general audiences and is not specifically targeted to or intended for use by children.
We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define “Personal Information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located at www.autodurocher.com/en/terms-of-use.
WHAT INFORMATION WE COLLECT
We collect and use several types of information from and about you, including:- Personal Information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, and any other identifier we may use to contact you online or offline.
- Non-personal information is information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.
- Usage information, including your login information, Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platforms, or information about your Internet connection, the equipment you use to access the Website, and usage details.
- Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), click stream to, through and from our Website (including dates and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
HOW WE COLLECT THE INFORMATION
Information You Provide to Us
The information we collect directly from you may include:- In-Store: When you visit one of our stores, we may ask you for certain information while you interact with one of our representatives. This may include contact information, payment information, product information and other information you provide when you purchase a vehicle or service from us, and when you finance your lease or purchase through our partners, including your name, email address, address, phone number and financial information.
- Online Accounts: If you sign up for an online account through the Website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences, past purchases.
- Marketing Communications: If you would like to receive marketing communications from us, you may do so by signing up on the Website or in our stores. We will ask you to provide your email address or phone number so we can send you marketing materials.
- Communicating with us: When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.
- Loyalty & Rewards Programs: If you enroll in a loyalty or rewards program, we collect information such as your name, email, telephone number, or mailing address in order to track your rewards and allow you to redeem them across our brands.
- Other information you provide online: This includes information provided when you subscribe to our service, post material, or request further services, such a quote. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Information We Collect While You Interact With Us Through Cookies and Other Automatic Data Collection Technologies
- As you navigate through and interact with the Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: details of your visits to the Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website as well as information about your computer and Internet connection, including your IP address, operating systems, and browser type.
- We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking). To learn more or to opt out of tailored advertising, please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioural tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioural tracking.
- The information we collect automatically is statistical data and does not include Personal Information. However, we may maintain it or associate it with Personal Information we collect in other ways that you provide to us, or receive from third parties. It helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to: estimate our audience size and usage patterns, store information about your preferences, allowing us to customize the Website according to your individual interests, speed up your searches and recognize you when you return to the Website.
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.
- Flash Cookies. Certain features of the Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website. Flash cookies are not managed by the same browser settings that are used for browser cookies.
- Web Beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Information We Collect About You From Third Parties
We may receive Personal Information about you from various third parties and public sources, such as credit card issuers, financial partners and data analytics firms. We may collect information about you in connection with investigations into fraudulent or criminal activities on the Website and in our stores. We may also collect information from other sources, including for example, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties we work with.- Google Analytics. We use Google Analytics and web analytics services provided by Google Inc. to help us measure traffic and usage trends. Google Analytics sets a cookie to evaluate your use of the Website and compile reports for us on activity on the Website to help us understand how visitors engage with the Website and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google states that it will not associate your IP address with any other data held by Google. By accessing this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser https://tools.google.com/dlpage/gaoptout?%22%20%5Ct%20%22_blank, which prevents Google Analytics from collecting information about your website visits. Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information https://support.google.com/analytics/answer/6004245.
- Facebook Conversion Tracking Pixel. We also use Facebook Pixel. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous, and we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook has ultimate control of the information gathered through Facebook Pixel. You can opt out of Facebook’s use of cookies and Facebook Pixel through settings on your Facebook Account.
- Microsoft Bing UET. Our Website also uses Bing Ads’ technology to collect and store data to create usage profiles using pseudonyms. This is a service of Microsoft Corporation. This service allows us to track activity on our Website of users that reached our website through advertisements by Bing Ads. If you reach our Website through such an ad, a cookie will be placed on your computer. There is a Bing UET tag integrated on our Website. This is a code used to store some non-personal information in connection with the cookie about the use of the Website. This includes, among other things, the time spent on the Website, which areas of the Website were accessed and the ad that brought users to the website. Information about your identity will not be collected. The collected information is transmitted to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the Website as well as the processing of this data by deactivating the storage of cookies. This may limit the functionality of the site. In addition, through cross-device tracking, Microsoft may be able to track your usage behaviour across multiple of your electronic devices, enabling it to display personalized advertising on or in Microsoft websites and apps. You can disable this at http://choice.microsoft.com/en-us/opt-out. For more information about Bing’s analytics services, visit the Bing Ads Web site (https://help.bingads.microsoft.com/#apex/3/en/53056/2). For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy (https://privacy.microsoft.com/en-us/privacystatement).
Information We Create Ourselves
We may aggregate and/or anonymize Personal Information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our site users who have a particular telephone area code.HOW WE USE YOUR INFORMATION
We use your information, including your Personal Information, to manage our business and to maintain and develop commercial relationships with you. We will collect, use, and disclose such information only to the extent that is necessary for those purposes. We use information that we collect about you or that you provide to us, including any Personal Information:- To present the Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it, such as facilitating the administration of your purchases, lease, warranty, maintenance program and any recall notices.
- To provide you with notices about your account.
- To carry out our obligations and enforce our rights arising from any contracts with you or to comply with legal requirements.
- To notify you about changes to the Website or any products or services we offer or provide through it.
- To improve the Website, products or services, marketing, or customer relationships and experiences.
- To allow you to participate in interactive features, social media, or similar features on the Website.
- To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
HOW WE SHARE YOUR INFORMATION
We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided into this Privacy Policy.Sharing With Our Partners
We may provide your data, including your Personal Information, to our affiliated companies and brands, to third parties who provide services to you or us, such as Jsquares2, who developed and operates this Website, to promotional partners, to social media companies, or to other third parties as needed to carry out our business, or comply with a legal obligation. We may share, as the case may be and only after having obtained your explicit prior authorization, certain information about you with the manufacturer or any financial institution involved in your acquisition of a vehicle. Please note that each such establishment sets forth its own privacy policy and we disclaim any liability relating to such policies.Other Disclosures
In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances: 1) information you expressly consent to be shared; 2) when relating to anonymized information (individuals cannot be identified by it); 3) when you decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public; 4) to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside your country of residence when we have a good faith belief that the law requires it; 5) to enforce this Privacy Policy, the Terms, or an agreement, including investigation of potential violations thereof; 6) to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or you; 7) to protect our rights, property or safety as well as yours, the public, or others; 8) in connection with an acquisition, merger, change in control, debt financing, reorganization, sales of assets, bankruptcy or other change of our’ corporate structure or status; or 9) as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate need.HOW WE STORE AND SECURE YOUR INFORMATION
Information Security.
We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers (“SSL”) in all areas of the Website where your personal account information is required, which means the Personal Information you submit to us via the Website is encrypted by your computer and decrypted again on our side. Your personal account information and transaction history are kept behind a firewall. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Any transmission you provide is at your own risk. Once we have received your information, we will apply our security practices to try to prevent unauthorized access, use and/or disclosure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to contact us” section below.Information Retention.
We will retain your Personal Information for as long as it is needed: 1) to provide the products and services that you have requested; 2) to communicate with you about a purchase or a request you have made to us; 3) to manage your choices and rights you have exercised pursuant to this Privacy Policy; 4) to enable you to maintain an account with us; 5) to comply with our legal and regulatory obligations and to demonstrate compliance, 6) to resolve disputes and to enforce our rights and agreements. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period. Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.Where We Store Information.
We use facilities operated by “Amazon Web Services” and located in Canada as our information storage and processing infrastructure. By providing us with any Personal Information, you understand that your information may be transferred, processed, or stored outside of Canada, which may have a different data protection regime from Canada. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information. Our service providers may, from time to time, also hold your Personal Information in connection with purposes included in this Privacy Policy.YOUR ACCOUNT INFORMATION AND PROFILE/PRIVACY SETTINGS:
You can:- Update your account at any time by logging in and changing your profile settings.
- Unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications or by sending an email to [email protected]. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).
